ご利用ガイド
About delivery and shipping
postage
free shipping
*Delivery to overseas is not supported.
*Shipping by mail is not supported.
Please be aware of this before placing your order.
*Delivery to overseas is not supported.
*Shipping by mail is not supported.
Please be aware of this before placing your order.
Delivery company
Yamato Transport
About delivery days
●Items that are in stock will be shipped within 3 days after your order (excluding Saturdays, Sundays, holidays, and long holidays)
● Items that are not in stock (reserved items)
It will take time to deliver because it is in stock. After confirming your order, we will inform you of the estimated delivery date.
● Made-to-order items will be shipped approximately one month after the order is placed.
● If you wish to engrave, it will be shipped about 2 weeks after your order.
● Made-to-order manufacturing + engraving Shipping about a month and a half after ordering
* For made-to-order products and stamped products, it may take 1-2 weeks longer than usual due to long holidays such as the year-end and New Year holidays.
*If you would like to check the estimated delivery time before placing an order, please contact us using the inquiry form with the product name and product code.
● Items that are not in stock (reserved items)
It will take time to deliver because it is in stock. After confirming your order, we will inform you of the estimated delivery date.
● Made-to-order items will be shipped approximately one month after the order is placed.
● If you wish to engrave, it will be shipped about 2 weeks after your order.
● Made-to-order manufacturing + engraving Shipping about a month and a half after ordering
* For made-to-order products and stamped products, it may take 1-2 weeks longer than usual due to long holidays such as the year-end and New Year holidays.
*If you would like to check the estimated delivery time before placing an order, please contact us using the inquiry form with the product name and product code.
About specifying the delivery date
Since the number of delivery days varies depending on the product, we generally do not accept specified delivery dates.
If you have a schedule that you would like to meet in time, please write it in the "remarks column". We will do our best to accommodate your request.
If you have a schedule that you would like to meet in time, please write it in the "remarks column". We will do our best to accommodate your request.
About time designation
You can specify the time zone
- morning
- Around 14:00-16:00
- Around 16:00-18:00
- Around 18:00-20:00
- Around 19:00-21:00
If the delivery destination is near Tokyo, it will be possible to deliver it within the next day of the shipping date, but if it is far away, it will take about one day.
Please note that the arrival date may be delayed due to traffic conditions.
- morning
- Around 14:00-16:00
- Around 16:00-18:00
- Around 18:00-20:00
- Around 19:00-21:00
If the delivery destination is near Tokyo, it will be possible to deliver it within the next day of the shipping date, but if it is far away, it will take about one day.
Please note that the arrival date may be delayed due to traffic conditions.
Designation of store stop
You can pick it up at the nearest Yamato Transport branch.
Please write the name of the Yamato Transport office (center) you want in the remarks column.
Click here to check the sales office
The storage period at the sales office is 7 days from the date of arrival of the package.
When picking up the item, please bring a document (driver's license, insurance card, etc.) and your personal seal.
Please write the name of the Yamato Transport office (center) you want in the remarks column.
Click here to check the sales office
The storage period at the sales office is 7 days from the date of arrival of the package.
When picking up the item, please bring a document (driver's license, insurance card, etc.) and your personal seal.
About the statement
In our store, we do not usually enclose a "detailed statement" in order to promote paperless. If you wish, please fill in the remarks column as "detailed statement request" .
[Statement example] The amount is not printed
[Statement example] The amount is not printed
About payment/settlement fee
credit card
Lump-sum payment only Fee free
Convenience store payment - KOMOJU
After completing your order, you will receive an email from "no-reply@komoju.com" titled "Payment to L&Co.". "Customer number, confirmation number, payment method" are listed, so please check and pay by the deadline.
・ Advance payment (We will ship the product or start creating the product after confirming payment)
・ Payment deadline is 5 days ・ Fee 190 yen ・ Maximum payment amount 300,000 yen
*Please make sure that you can receive emails from "no-reply@komoju.com".
* It may be sorted into the spam folder. If you do not receive an email, please check.
* If we cannot confirm, we will resend the email. Please contact us from the inquiry form .
JCB・Diners Club credit card payment - KOMOJU
Lump-sum payment only Fee free
Payday (paid later)
"Payday" is a service that allows you to pay for your monthly usage at a bank or convenience store all at once.
Please check here for details.
Fee free
Smartphone payment - KOMOJU
Fee free
Maximum payment amount
・LINE PAY 1 million yen
・PAY PAY 500,000 yen
Amazon Pay
Fee free
Rakuten Pay - SB Payment
Fee free
About product guarantee
2 weeks warranty
Within 2 weeks after the arrival of the product, we will repair the damage of initial defects such as structural defects free of charge.
* If it can be determined that the product is clearly scratched, damaged, or has fallen stones (chipping) due to impact, it will not be covered by the 2-week warranty. Please be aware in advance.
* If it can be determined that the product is clearly scratched, damaged, or has fallen stones (chipping) due to impact, it will not be covered by the 2-week warranty. Please be aware in advance.
Lifetime warranty
Even if two weeks have passed since the product arrived, we will take responsibility for repairing the product. Please feel free to contact us using the inquiry form .
About repair
About repair
Repair prices vary depending on the product and product condition, such as changing the size of a ring or repairing a necklace chain. If you wish to repair, please contact us from here .
*Once we have confirmed the details of your inquiry, we will guide you through the repair procedure.
*Customers are responsible for the return shipping fee.
*Once we have confirmed the details of your inquiry, we will guide you through the repair procedure.
*Customers are responsible for the return shipping fee.
Estimated repair price
・ Chain cut ¥ 2,200 ~
・Stone picking ￥1,650 ～
・New finish Deformation ¥ 2,200 ~
・Creating one piercing 60% of the product price
*Some products may not be available ・Ring size change Depending on the content of the product you have.
[If you purchased an in-stock product]
Free exchange within 2 weeks after receiving the product.
・Limited to changes to numbers in stock. If you wish to change to a made-to-order product or a custom size, we will charge a fee.
・Products with engraving are available for a fee. Please check here for details.
・If more than 2 weeks have passed, a fee will be charged.
[If you purchased a custom size/made-to-order product]
Regardless of the date of arrival, it will be handled for a fee. (1 bottle ¥ 2,500 ~ estimate required)
*Notes ・Limited to unused rings.
・Even if you change to the number that is in stock, it will be handled for a fee.
・Depending on the design, it may not be possible to resize or remake.
[If the product is stamped]
regardless of arrival date. This service is available for a fee. (1 bottle ¥ 3,000 ~ estimate required)
Please check here for details.
・Stone picking ￥1,650 ～
・New finish Deformation ¥ 2,200 ~
・Creating one piercing 60% of the product price
*Some products may not be available ・Ring size change Depending on the content of the product you have.
[If you purchased an in-stock product]
Free exchange within 2 weeks after receiving the product.
・Limited to changes to numbers in stock. If you wish to change to a made-to-order product or a custom size, we will charge a fee.
・Products with engraving are available for a fee. Please check here for details.
・If more than 2 weeks have passed, a fee will be charged.
[If you purchased a custom size/made-to-order product]
Regardless of the date of arrival, it will be handled for a fee. (1 bottle ¥ 2,500 ~ estimate required)
*Notes ・Limited to unused rings.
・Even if you change to the number that is in stock, it will be handled for a fee.
・Depending on the design, it may not be possible to resize or remake.
[If the product is stamped]
regardless of arrival date. This service is available for a fee. (1 bottle ¥ 3,000 ~ estimate required)
Please check here for details.
About returns/exchanges/cancellations
If the product is defective or different from what you ordered
If the product is defective or different from what you ordered, we will promptly return or exchange the product.
Please contact us from the inquiry form .
Please note that we will not be able to accept requests for returns or exchanges after two weeks have passed since the product arrived.
*Return shipping costs due to our company's reasons, such as defective products, will be borne by our company (cash on delivery).
*All products purchased from L&Co.ONLINE come with a product warranty. Please be sure to check the product within 2 weeks after the product arrives.
Please contact us from the inquiry form .
Please note that we will not be able to accept requests for returns or exchanges after two weeks have passed since the product arrived.
*Return shipping costs due to our company's reasons, such as defective products, will be borne by our company (cash on delivery).
*All products purchased from L&Co.ONLINE come with a product warranty. Please be sure to check the product within 2 weeks after the product arrives.
In case of return or exchange due to customer's convenience
We will only accept requests for returns or exchanges due to customer's convenience within 2 weeks from the date of arrival of the product.
* The return shipping fee (postage) and the transfer fee for the refund will be borne by the customer.
[The following products cannot be returned or exchanged. ]
・Made-to-order products ・Products that have been stamped or resized ・Products that show traces of use ・Products that have been in use for more than two weeks
* The return shipping fee (postage) and the transfer fee for the refund will be borne by the customer.
[The following products cannot be returned or exchanged. ]
・Made-to-order products ・Products that have been stamped or resized ・Products that show traces of use ・Products that have been in use for more than two weeks
Cancellation
If you wish to cancel your order,
Please contact us from the inquiry form .
[Orders that cannot be canceled]
・Made-to-order products, orders specifying engraving ・Orders that have already been shipped (If you wish to cancel a product that has already been shipped, it will be treated as a return.)
Please contact us from the inquiry form .
[Orders that cannot be canceled]
・Made-to-order products, orders specifying engraving ・Orders that have already been shipped (If you wish to cancel a product that has already been shipped, it will be treated as a return.)
Return method for returns, exchanges, repairs, etc.
When sending it , please send it by courier service with tracking and loss compensation (Kuroneko Yamato, Sagawa Express, etc.) or by registered mail. Please note that we are not responsible for any troubles such as loss or damage caused by sending by other methods.
Contact information
Contact information
2-10-12 Yuda, Kofu City, Yamanashi Prefecture 400-0864
Lucky Shokai Co., Ltd. WEB Division
TEL: 055-235-9286
E-mail : store@l-co.jp
Inquiry form: here
Reception hours: 10:00-17:00
* Orders outside business hours, payment confirmation, etc. will be handled on the next business day.
*Saturdays, Sundays, public holidays, year-end and New Year holidays, and summer holidays will be handled after the next business day.
Lucky Shokai Co., Ltd. WEB Division
TEL: 055-235-9286
E-mail : store@l-co.jp
Inquiry form: here
Reception hours: 10:00-17:00
* Orders outside business hours, payment confirmation, etc. will be handled on the next business day.
*Saturdays, Sundays, public holidays, year-end and New Year holidays, and summer holidays will be handled after the next business day.