Before contacting us

*Replies to inquiries on this site will be sent from the "" email address.
Please check the email reception setting method and make the specified reception setting.

*Please check the usage guide before contacting us.
Here are some frequently asked questions from our customers. Please take a look before contacting us.

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About products purchased at ZOZOTOWN stores
Inquiries about transactions such as product development, OEM, and press-related
Inquiries about products on this site

The following is a dedicated form for inquiries about products on this site, such as returns, exchanges, cancellations, delivery days, and repairs .
For other inquiries, please use the dedicated inquiry form above.

(Reception hours: Weekdays 10:00-17:00)

* Inquiries on Saturdays, Sundays, public holidays, year-end and New Year holidays, and summer holidays will be handled from the next business day.
*Replies to inquiries on this page will be sent from the e-mail address of "", so please check the e-mail reception setting method and set the designated reception setting.