About repair
We are responsible for repairing any defects that occur in our jewelry.
Requests for and pick-up of repaired products are also accepted at the store.
* Please refer to the repair price as a guide.
* There is no shipping charge for in-store pick-up.
* If it can be determined that the product is clearly scratched, damaged, or has fallen stones (chipping) due to impact, it will not be covered by the 2-week warranty. Please be aware in advance.
Requests for and pick-up of repaired products are also accepted at the store.
About the flow of repair
Store bring-in (only at the directly managed store Atelier Nihonbashi store)
- If you wish to have your device repaired, please bring it to one of the stores below.
Directly managed store Atelier Nihonbashi 〒 103-0022
3-2-9 Nihonbashi Muromachi 2F, Chuo-ku, Tokyo
TEL: 03-6225-2527 - After confirming the condition, we will inform you of the estimate and make the payment.
- We will repair it at the store or at the Kofu head office.
* There is no shipping charge for in-store pick-up.
delivery repair
- If you would like to request delivery repair, please apply using this special form.
- Please enter the delivery address for the repaired item here.
【address】
2-10-12 Yuda, Kofu City, Yamanashi Prefecture 400-0864
Lucky Shokai Co., Ltd. To L&Co.EC shop Phone number: 055-235-9286
*Please send by cash on delivery.
* We recommend sending by courier service with tracking and loss compensation, or by registered mail or Yu-Pack.
* After completing the application, we will inform you again about the return method. - After receiving and inspecting the product, we will provide you with an estimate, and after confirming the payment, we will start the repair.
- We will ship it after it is finished.
【please note】
- Repairs and maintenance are only accepted for L&Co. jewelry.
- Depending on the condition, repair may not be possible, such as when there is significant damage or loss.
- It usually takes about 3 weeks to 1 month for repair delivery. The delivery date may change depending on the condition of the item and the holiday of the workshop. Please note.
Repair price list
| type | details of repair | Amount of money |
|---|---|---|
| necklace | Missing/lost parts | ￥500～+shipping fee |
| Broken chain adjustable length |
￥2,000～+shipping fee | |
| ring | resizing | ￥2,500～+shipping fee |
| Resize the stamped product | ￥3,000～+shipping fee | |
| Pierce・ earrings |
Create one side | 60% of product list price + shipping fee |
| broken post | ￥1,000～+shipping fee | |
| common | Stone removal (with stones) | ￥500～+shipping fee |
| Stone removal (no stone) | Estimate required + shipping fee | |
| new finish | ￥1,000～+shipping fee |
* Please refer to the repair price as a guide.
* There is no shipping charge for in-store pick-up.
2 weeks warranty
Within 2 weeks after the arrival of the product, we will repair the damage of initial defects such as structural defects free of charge.* If it can be determined that the product is clearly scratched, damaged, or has fallen stones (chipping) due to impact, it will not be covered by the 2-week warranty. Please be aware in advance.