About repair
We will take full responsibility for repairing any defects that occur in our jewelry.
You can also request and pick up repairs at our store.
*Please refer to the repair prices as a guideline.
* If you bring it to the store, there is no shipping charge.
*Please note that if the product is clearly damaged or has scratches or chips caused by impact, it will not be covered by the 2-week warranty.
You can also request and pick up repairs at our store.
Repair process
Bring it to the store (direct store Atelier Nihonbashi store only)
- If you would like to have your item repaired, please bring it to the store listed below.
*Please note that we may refuse to repair your product if you do not have the quality assurance certificate or the tri-fold warranty certificate.
Directly managed store Atelier Nihonbashi 〒 103-0022
2F, 3-2-9 Muromachi, Nihonbashi, Chuo-ku, Tokyo
TEL: 03-6225-2527 - After checking the condition, we will provide you with a quote and ask you to make payment.
- Repairs can be carried out in-store or at our Kofu headquarters.
* If you bring it to the store, there is no shipping charge.
Delivery Repair
- If you would like to have your product repaired by mail, please apply using this dedicated form.
- Please send your repair item to this address.
【address】
2-10-12 Yuda, Kofu City, Yamanashi Prefecture, 400-0864
Lucky & Company, Inc. L&Co. EC Store Telephone number: 055-235-9286
*Please send with cash on delivery.
* We recommend sending your parcel using a tracking and loss insured courier service, registered mail, or Yu-Pack.
*After you have completed your application, we will contact you again with details on how to return the product. - Once we receive and inspect the item, we will provide you with a quote and begin repairs once payment has been confirmed.
- We will ship it after completion.
【please note】
- Repairs and maintenance are only accepted for L&Co. jewelry.
- Depending on the condition, repairs may not be possible if there is significant damage or missing parts.
- Repair delivery times usually take about 3 weeks to 1 month. Delivery times may change depending on the condition of the item and when the workshop is closed. Please note this in advance.
- If payment is not received within one month after we send you an estimate email with a URL, we will return the product to you at your own expense.
Repair Price List
| kinds | details of repair | Amount of money |
|---|---|---|
| necklace | Parts coming off or missing | From ￥1,500+Shipping |
| Chain breakage Length adjustment |
From ￥3,000+Shipping | |
| ring | Size Adjustment | From ￥3,500+Shipping |
| Resize engraved products | From ￥4,000+Shipping | |
| Piercings Earrings |
Create one | 60% of the product price + shipping |
| Post broken | From ￥2,000+Shipping | |
|
common |
Stone removal (with stones) |
From ￥1,500+Shipping |
| Stone removal (no stone) | Quote required + shipping | |
| New finish | From ￥2,000+Shipping |
*Please refer to the repair prices as a guideline.
* If you bring it to the store, there is no shipping charge.
2 week warranty
We will repair any damage caused by initial defects, such as structural defects, free of charge within two weeks of receiving the product.*Please note that if the product is clearly damaged or has scratches or chips caused by impact, it will not be covered by the 2-week warranty.
