If you have trouble with the e-mail when applying for the campaign
We always send "[L&Co.] xxxx (automatically sent email)" after we receive your application. If you do not receive this email, it may be due to one of the following reasons.
(1) Sorted into the "junk mail folder" when received
Depending on the settings of your e-mail software or anti-virus software, or your provider's anti-spam measures, the e-mail may have been sorted into the junk e-mail folder. Please check folders such as spam.
(2) You have set email reception restrictions (domain specified reception)
Please set it so that you can receive emails from "campaign@l-co.jp" .
How to set domain specified reception (smartphone)
● docomo
● au
● SoftBank
* The setting method differs depending on the model terminal. For details, please refer to the manual of the terminal and to each mobile company.
(3) Wrong address entered
If there is a possibility that you have registered an incorrect e-mail address, we will investigate the registration status.
Please contact us from here.
(4) If you change to the new rate plan "ahamo", "povo" or "LINEMO"
Carrier mail cannot be used with the new billing plan. If you change to the above plan after registering as a member with your mobile email address, please change your registered email address to another address (gmail, Yahoo email, etc.) from "My Page". .
If you have placed an order before changing your email address, please contact us from here.
We will send you an email with information such as "payment confirmation", "notification of the estimated delivery date of the product", and "notice of product shipment". Please set your settings so that you can receive emails from "store@l-co.jp" until the delivery is completed. Thank you very much.
(1) Sorted into the "junk mail folder" when received
Depending on the settings of your e-mail software or anti-virus software, or your provider's anti-spam measures, the e-mail may have been sorted into the junk e-mail folder. Please check folders such as spam.
(2) You have set email reception restrictions (domain specified reception)
Please set it so that you can receive emails from "campaign@l-co.jp" .
How to set domain specified reception (smartphone)
● docomo
● au
● SoftBank
* The setting method differs depending on the model terminal. For details, please refer to the manual of the terminal and to each mobile company.
(3) Wrong address entered
If there is a possibility that you have registered an incorrect e-mail address, we will investigate the registration status.
Please contact us from here.
(4) If you change to the new rate plan "ahamo", "povo" or "LINEMO"
Carrier mail cannot be used with the new billing plan. If you change to the above plan after registering as a member with your mobile email address, please change your registered email address to another address (gmail, Yahoo email, etc.) from "My Page". .
If you have placed an order before changing your email address, please contact us from here.
We will send you an email with information such as "payment confirmation", "notification of the estimated delivery date of the product", and "notice of product shipment". Please set your settings so that you can receive emails from "store@l-co.jp" until the delivery is completed. Thank you very much.
